# Automatic Offers

With **Automatic Offers**, Nifty can automatically send offers when buyers show interest in your listings.

### Where to find it

Go to the [**Dashboard**](https://app.nifty.ai/automation) → **Offers** (for your marketplace).

Marketplace-specific guides:

* [Automatic Offers: Depop](https://docs.nifty.ai/automation/automatic-offers/automatic-offers-depop)
* [Automatic Offers: eBay](https://docs.nifty.ai/automation/automatic-offers/automatic-offers-ebay)
* [Automatic Offers: Mercari](https://docs.nifty.ai/automation/automatic-offers/automatic-offers-mercari)
* [Automatic Offers: Poshmark](https://docs.nifty.ai/automation/automatic-offers/automatic-offers-poshmark)

### How it works

When a buyer likes, watches, or bundles one of your listings, Nifty:

1. Detects the activity.
2. Checks whether the listing meets your offer criteria.
3. Sends an offer with your configured discount.
4. Logs the result in the **Offer Tracker** in [**History**](https://docs.nifty.ai/automation/history).

{% hint style="info" %}
If we detect that the buyer has already sent you an offer, we’ll skip sending an automatic offer.
{% endhint %}

### Offer strategies

#### One-size-fits-all

Set a single discount percentage for all listings (for example, “15% off”). You can still add filters (price, condition, keyword, etc.) to control which listings are eligible.

#### Tiered offers

Create multiple offers with different criteria. Common filters include:

* **Age** — for example, send steeper discounts on older listings.
* **Price** — for example, only send offers on listings priced $20–$200.
* **Condition** — for example, skip listings marked as new.
* **Keyword** — for example, skip listings with “firm” in the title.

All filter criteria on a given offer must be true for that offer to apply.

### Offer processing order

Nifty evaluates offers from top to bottom and sends the first offer whose filters all match.

In most cases:

* Put more specific offers at the top.
* Put more general offers at the bottom.

To rearrange offers, drag and drop the offer cards.

{% hint style="info" %}
When a listing is relisted, its age resets to zero. If you use age-based offers (for example, “older than 7 days”), newly relisted listings need to age again before becoming eligible.
{% endhint %}

### Base price

On marketplaces like eBay and Depop, you can apply discounts (sales) to your listings. When configuring offers, you can choose how the offer interacts with those sales:

* **Original price** — offer is calculated from the full price.
* **Current price** — offer is calculated from the sale price.

**Example:** You have a 20% offer configured, a 10% sale on shoes, and a 30% sale on sweaters.

* **Original price** — shoes get 20% off the full price (better than the 10% sale). Sweaters don’t get an additional offer because the 30% sale already beats it.
* **Current price** — shoes get 20% off the already-discounted price (stacking discounts).

### Multiple likes from the same buyer

If a buyer likes multiple listings from you, Nifty sends one offer and waits at least an hour before sending another.

### Waterfall offers

If a buyer doesn't respond to your initial offer, Nifty can automatically send follow-up offers with deeper discounts. You can configure up to 2 follow-up offers spread over 7 days.

{% hint style="info" %}
**Available on:** Poshmark, Mercari, and Depop.
{% endhint %}

Waterfall offers only trigger when an initial offer is sent. If a listing is excluded from offers (for example, by a price or keyword filter), it won't receive waterfall offers either. Furthermore, waterfall offers are sent the same way as your initial offer — if the initial was an Offer to Likers, the waterfall will be too.

Each follow-up discount applies to the previous offer price, not the original — the discounts stack.

**Example:** You have three offer rules (10% off new, 20% off used, no offer under $20) plus a 10% waterfall:

| Scenario         | Initial offer | Waterfall offer   |
| ---------------- | ------------- | ----------------- |
| New item ($100)  | $90 (10% off) | $81 (10% off $90) |
| Used item ($100) | $80 (20% off) | $72 (10% off $80) |
| Item under $20   | No offer      | No waterfall      |

{% hint style="info" %}
Disabling waterfall offers prevents new sequences from starting, but it doesn't cancel follow-up offers for sequences that are already in progress.
{% endhint %}

### Responding to incoming offers

**Automatic Offers** sends offers on your behalf, but it doesn’t respond to offers that buyers send you:

* **eBay** — use eBay’s built-in “auto-accept” and “auto-decline” when creating listings.
* **Poshmark**, **Mercari**, **Depop** — sign in to these platforms directly to respond.

Check your marketplaces regularly — timely responses can significantly increase your sales.

### Limitations

| Limitation                     | Details                                                                                                                                                                                                                     |
| ------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Send offers to existing likers | Only new likes trigger offers. Use [Bulk Offers](https://docs.nifty.ai/inventory-management/bulk-actions#bulk-offers) in the [**Inventory Manager**](https://docs.nifty.ai/inventory-management/inventory-manager) instead. |
| Negotiate counter-offers       | Only initial offers are automated.                                                                                                                                                                                          |