# Orders
The **Orders** table gives you a complete view of your sales across all marketplaces. Nifty automatically parses receipts to extract marketplace fees, shipping fees, and promoted fees — so you can track profits without manual data entry.
### Where to find it
Go to [**Analytics**](https://app.nifty.ai/analytics) → **Orders**.
### What's imported automatically
For each sale, Nifty pulls in:
| Field | Description |
| ---------------------- | --------------------------------------------------------- |
| **Sale Price** | The amount the item sold for |
| **Collected Shipping** | Shipping fee collected from the buyer (see note below) |
| **Refund** | The amount refunded to the buyer, if any |
| **Standard Fees** | Transaction and platform fees charged by the marketplace |
| **Shipping Fees** | Cost of shipping labels purchased through the marketplace |
| **Promoted Fees** | Advertising fees for promoted listings |
#### How Collected Shipping works
This field shows shipping payments you received from buyers — but it varies by platform:
**eBay and Etsy:** The buyer pays you for shipping, then you purchase a label. Both amounts appear in your analytics (**Collected Shipping** and **Shipping Fees**).
**Poshmark, Mercari, Depop, and Whatnot:** The marketplace collects shipping directly from the buyer and provides you a label. Since you're not involved in the transaction, **Collected Shipping** is $0 for these platforms. However, Poshmark allows you to offer a shipping discount, which will show up as **Shipping Fees**.
{% hint style="info" %}
**Note:** If you ship on your own (not using the platform's labels), we can't capture that shipping data.
{% endhint %}
### What you can edit
When a sale is linked to an item in your **Inventory Manager**, we automatically pull through the SKU, listed date, and **Cost of goods**. All of these remain editable.
Click **Edit** on any sale to add:
* **Shipping Costs** — Shipping costs outside the marketplace (third-party tools, etc.)
* **Other Costs** — Any per-sale costs you want to track
For bulk expenses not tied to specific sales, use the **Expenses** tab instead.
### Sale statuses
Use the status filter to find specific types of sales:
| Status | Meaning |
| ---------------------- | ---------------------------------------------------- |
| **Pending Data** | Sale detected, but full details aren't available yet |
| **Completed** | All data imported successfully |
| **Partially Refunded** | Buyer received a partial refund |
| **Cancelled** | Sale was cancelled or fully refunded |
| | |
{% hint style="warning" %}
**Important:** **Pending Data** sales are excluded from Insights. **Refresh** them to include in your reports.
{% endhint %}
### Refreshing and importing data
When Nifty detects a sale, some details may not be immediately available. Shipping labels are generated after checkout, and refunds happen later.
**Refresh** — Select specific rows and click **Refresh** at the bottom to pull the latest data.
**Import** — Click **Import** in the top-right to bulk-refresh an entire time period, or to pull in sales that happened before you added items to Nifty.
### Historical orders
Nifty can import up to one year of sales history, calculated from today's date. When you first sign up, we recommend clicking **Import** in the top-right, selecting your date range, and pulling this data in. This will allow you to easily compare this year's performance to last year's.
### When sales don't appear
**eBay:** Sometimes orders need to be marked as shipped before they can be imported. If you don't see a sale, ship the order and try again.
**Mercari:** Orders always need to be shipped before import. You can verify this yourself — if you check [Mercari's Sales Reports](https://www.mercari.com/us/selling/reports/), the sale won't appear there either until it's shipped.
{% hint style="info" %}
**Note:** After a sale is detected, Nifty will automatically try to bring it into your **Analytics** over the course of 72 hours. If it's not shipped by then, you'll need to **Import** it manually.
{% endhint %}
### Offline sales
Nifty doesn't support manual sale entry yet — we're focused on expanding marketplace integrations and don't want to create conflicts with auto-detected sales.
If you sell in person, at markets, or on unsupported platforms (for example, Facebook Marketplace), we recommend tracking those sales in a separate spreadsheet for now.
### eBay auctions
Although auction-style listings can't be brought into the **Inventory Manager**, their sales data can be brought into **Analytics** by clicking **Import** in the top-right.
### Limitations
There are a few cases where we can't extract complete data:
On **eBay**, we can't extract **Shipping Fees** for international orders. We also can't get **Shipping Fees** for labels purchased through PayPal or the Bulk Shipping Tool — these are API limitations on eBay's side.
On **Etsy**, we can't extract **Shipping Fees** or **Promoted Fees** (offsite advertising fees) due to API limitations.
For such sales, we recommend either:
* Clicking [**Edit**](#what-you-can-edit) at the top right, and entering the correct fees in **Shipping Costs** and **Other Costs**.
* Adding an [**Expense**](/analytics/expenses.md) that represents your fees for the week, month, etc. depending on your bookkeeping preferences.
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