# Troubleshooting

Use this page to troubleshoot common issues with the [**Inventory Manager**](https://docs.nifty.ai/inventory-management/inventory-manager).

### My inventory is incomplete or outdated

**Symptoms:** Prices, titles, or photos in Nifty don't match what's on the marketplace.

**Cause:** Changes made directly on marketplaces don't automatically sync to Nifty in real time.

**Fix:**

1. For a single item: Select the item and click [**Refresh**](https://docs.nifty.ai/bulk-actions#bulk-refresh) at the bottom.
2. For multiple items: Run a [**Full Sync**](https://docs.nifty.ai/inventory-management/sync-and-refresh) for a comprehensive update.

**Prevention:** Make listing changes within Nifty whenever possible. Edits made in Nifty update both your inventory and the marketplace simultaneously.

### An item is missing from my inventory

**Symptoms:** You know an item is listed, but you can't find it in the **Inventory Manager**.

**Fix:** Check these causes in order:

| Cause                               | How to check                                                                                           | Fix                                                                                                                                        |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Filter hiding it                    | Look for active filters at the top of the page                                                         | Select **All** in the **Filter bar** and clear other filters                                                                               |
| Not yet synced                      | Item was listed outside Nifty recently                                                                 | Run a **Quick Sync** or **Full Sync**                                                                                                      |
| Wrong marketplace account connected | [View your connection](https://docs.nifty.ai/connections/managing-connections#viewing-your-connection) | If incorrect, [reconnect to the right account](https://docs.nifty.ai/getting-started/getting-back-on-track#connected-to-the-wrong-account) |

\[Image: Inventory Manager with multiple filters active in the Filter bar]

{% hint style="success" %}
**Tip:** For the most accurate search, copy and paste the link to the listing into the Nifty search bar.
{% endhint %}

### My marketplace counts are off

**Symptoms:** The gray numbers next to marketplace names don't match what you expect

**Step 1: Run a Full Sync**

This ensures all active listings are imported and up to date. Nifty may be missing recently added listings or still showing items that have been delisted.

**Step 2: Check for partially delisted items**

Use the **Partially delisted** filter to find items where one listing is unavailable but others are still active. Since the item is considered **Listed** overall, these can skew your counts.

**Step 3: Clean up delisted listings**

For partially delisted items, use the **Listing menu** to move the delisted listing to its own row. This removes it from the **Listed** count.

\[Image: Inventory Manager with Partially delisted filter selected and one affected row highlighted]

### My listing shows the wrong status

**Symptoms:** Item says "Listed" but it's actually sold.

**Causes:**

* Sale wasn't detected (connection may have expired).
* **Full Sync** hasn't run since the status changed.
* The listing has an active duplicate.

**Fix:**

1. Select the item and click **Refresh** at the bottom.
2. If the listing remains **Listed**, search for a keyword to find any possible duplicates.

{% hint style="info" %}
**Note:** Sold listings will never go back to **Listed**, even if the sale was cancelled. See [Relisting cancelled sales](https://docs.nifty.ai/auto-delisting/troubleshooting#a-sale-was-cancelled-after-auto-delisting).
{% endhint %}

### I accidentally synced before connecting all marketplaces

**Symptoms:** You ran a **Full Sync** before connecting a marketplace, and now you have to wait 24 hours.

**Fix:** Running a **Full Sync** after connecting a new marketplace is very important, as this is the only type of sync that matches new listings with already imported listings. For assistance, please reach out at <hello@nifty.ai>.

### My items are out of order when sorting by creation date

**Symptoms:** You sorted by **Imported/created at**, but items still appear out of order.

**Explanation:** Since listings can be relisted many times in their life, Nifty has no way of knowing their true creation date. We use the date that the item was brought into Nifty. Going forward, we'll maintain this date (despite any relists), and new inventory will have the correct future dates.

### I stopped selling on a marketplace and cannot Full Sync

**Symptoms:** You have listings in your **Inventory Manager**, but you no longer sell on that marketplace.

**Fix:** Use the [**Danger Zone**](https://docs.nifty.ai/inventory-manager#removing-a-marketplace) in **Inventory Settings** to clear that column and unblock your **Full Sync**.

\[Image: Inventory Settings with the Danger Zone section highlighted]