Ask Otto
Ask Otto is Nifty's AI assistant. Otto can answer questions about Nifty, look up information about your account, and — depending on your plan — take actions on your behalf, all with your approval before anything goes live.
Ask Otto is included on every paid Nifty plan, but what Otto can do depends on your plan:
Crosslisting and Bundle plans get the full assistant — Otto can search your inventory, pull up your sales and analytics, and take actions like editing items and managing labels on your behalf.
Automation plans (Poshmark, eBay, Full Automation) get a more limited Otto: it can answer questions about Nifty and review your account, but it can't make changes per your instructions.
Where to find it
Go to Ask Otto in the left sidebar (computer) or bottom navigation bar (mobile).
What Otto can do
Otto is being released in stages. Here's what's available now and what's coming next.
On every plan
Answer questions about Nifty features and how to use the platform
Check your account details, subscription, and Smart Credits balance
Review your automation and auto-delisting settings
On Crosslisting and Bundle plans
Alongside the above, the full assistant can:
Search and look up your inventory items and listing details
Get a snapshot of your inventory health (status counts, issues, failed listings)
Look up recent sales and auto-delisting status
Search your order history with financial details
View sales, profit, and performance analytics (7-day, 30-day, 90-day)
Generate profit & loss reports for any date range
Add or remove labels on your items
Create and update labels
Favorite or unfavorite items
Add or clear private notes on items
Edit item titles, descriptions, conditions, condition descriptions, prices, quantities, cost of goods, and SKUs
When Otto proposes an action, it won't execute until you approve it. You can review, approve, or reject each action individually or in bulk.
Coming soon
Create inventory items
Edit categories and attributes
Run longer inventory-related tasks
Schedule tasks to run automatically and on a schedule
More actions as Otto learns new skills
Otto is in beta. New capabilities will be added over time. If something doesn't work as expected, let us know at [email protected].
Usage and credits
Every plan comes with a free monthly Otto allowance that resets each billing period. You can track your usage directly in the Otto chat.
On Crosslisting and Bundle plans, once you exceed the free allowance Otto starts consuming Smart Credits based on conversation length — shorter chats cost less. When your Smart Credits run out, Otto becomes unavailable until your next billing cycle or until you purchase more credits.
Automation plans don't include Smart Credits, so the free monthly allowance is your full allotment. Once you use it up, Otto pauses until your allowance resets the following month. You can email us anytime at [email protected] in the meantime.
Either way, you can still use all other Nifty features normally.
Smart Credits are shared across all AI features — Ask Otto, AI Listing Generator, and background removal. Your free Otto allowance is separate and resets each billing period. See Smart Credits for monthly allocations and pricing.
Plans that include Ask Otto
Poshmark Automation
✅ Included (limited)
eBay Automation
✅ Included (limited)
Full Automation
✅ Included (limited)
Crosslisting Plus / Pro
✅ Included
Bundle Plus / Pro
✅ Included
If you don't have a paid plan, our documentation site has an AI-powered search bar that can answer general questions about Nifty features — but it's a support-only tool that cannot access your account, inventory, or sales data, and cannot take actions or interact with Nifty on your behalf.
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