> For the complete documentation index, see [llms.txt](https://docs.nifty.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nifty.ai/otto/ask-otto.md). # Ask Otto **Ask Otto** is Nifty's AI assistant. Otto can answer questions about Nifty, look up information about your account, and — depending on your plan — take actions on your behalf, all with your approval before anything goes live. **Ask Otto is included on every paid Nifty plan**, but what Otto can do depends on your plan: * **Crosslisting** and **Bundle** plans get the full assistant — Otto can search your inventory, pull up your sales and analytics, and take actions like editing items and managing labels on your behalf. * **Automation** plans (Poshmark, eBay, Full Automation) get a more limited Otto: it can answer questions about Nifty and review your account, but it can't make changes per your instructions. ### Where to find it Go to [**Ask Otto**](https://app.nifty.ai/otto) in the left sidebar (computer) or bottom navigation bar (mobile). ### What Otto can do Otto is being released in stages. Here's what's available now and what's coming next. #### On every plan * Answer questions about Nifty features and how to use the platform * Check your account details, subscription, and **Smart Credits** balance * Review your automation and auto-delisting settings #### On Crosslisting and Bundle plans Alongside the above, the full assistant can: * Search and look up your inventory items and listing details * Get a snapshot of your inventory health (status counts, issues, failed listings) * Look up recent sales and auto-delisting status * Search your order history with financial details * View sales, profit, and performance analytics (7-day, 30-day, 90-day) * Generate profit & loss reports for any date range * Add or remove labels on your items * Create and update labels * Favorite or unfavorite items * Add or clear private notes on items * Edit item titles, descriptions, conditions, condition descriptions, prices, quantities, cost of goods, and SKUs {% hint style="info" %} When Otto proposes an action, it won't execute until you approve it. You can review, approve, or reject each action individually or in bulk. {% endhint %} #### Coming soon * Create inventory items * Edit categories and attributes * Run longer inventory-related tasks * Schedule tasks to run automatically and on a schedule * More actions as Otto learns new skills {% hint style="info" %} Otto is in beta. New capabilities will be added over time. If something doesn't work as expected, let us know at . {% endhint %} ### Usage and credits Every plan comes with a free monthly Otto allowance that resets each billing period. You can track your usage directly in the Otto chat. * On **Crosslisting** and **Bundle** plans, once you exceed the free allowance Otto starts consuming [**Smart Credits**](/crosslisting/smart-credits.md) based on conversation length — shorter chats cost less. When your **Smart Credits** run out, Otto becomes unavailable until your next billing cycle or until you purchase more credits. * **Automation** plans don't include **Smart Credits**, so the free monthly allowance is your full allotment. Once you use it up, Otto pauses until your allowance resets the following month. You can email us anytime at in the meantime. Either way, you can still use all other Nifty features normally. {% hint style="info" %} **Smart Credits** are shared across all AI features — **Ask Otto**, [**AI Listing Generator**](/crosslisting/ai-listing-generator.md), and background removal. Your free Otto allowance is separate and resets each billing period. See [**Smart Credits**](/crosslisting/smart-credits.md) for monthly allocations and pricing. {% endhint %} ### Plans that include Ask Otto | Plan | Includes Ask Otto | | ----------------------- | -------------------- | | Poshmark Automation | ✅ Included (limited) | | eBay Automation | ✅ Included (limited) | | Full Automation | ✅ Included (limited) | | Crosslisting Plus / Pro | ✅ Included | | Bundle Plus / Pro | ✅ Included | {% hint style="info" %} If you don't have a paid plan, our [documentation site](https://docs.nifty.ai) has an AI-powered search bar that can answer general questions about Nifty features — but it's a support-only tool that cannot access your account, inventory, or sales data, and cannot take actions or interact with Nifty on your behalf. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.nifty.ai/otto/ask-otto.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.