# Ask Otto

**Ask Otto** is Nifty's AI assistant that helps you manage your reselling business. Otto can answer questions, look up information across your account, and take actions on your behalf — like managing labels, favoriting items, adding private notes, and editing item details — all with your approval before anything goes live.

## Where to find it

Go to [**Ask Otto**](https://app.nifty.ai/otto) in the left sidebar (computer) or bottom navigation bar (mobile).

## What Otto can do

Otto is being released in stages. Here's what's available now and what's coming next.

### Available now (beta)

* Search and look up your inventory items and listing details
* Get a snapshot of your inventory health (status counts, issues, failed listings)
* Look up recent sales and auto-delisting status
* Search your order history with financial details
* View sales, profit, and performance analytics (7-day, 30-day, 90-day)
* Generate profit & loss reports for any date range
* Check your account details, subscription, and **Smart Credits** balance
* Review your automation and auto-delisting settings
* Answer questions about Nifty features and how to use the platform
* Add or remove labels on your items
* Create and update labels
* Favorite or unfavorite items
* Add or clear private notes on items
* Edit item titles, descriptions, conditions, condition descriptions, prices, quantities, cost of goods, and SKUs

{% hint style="info" %}
When Otto proposes an action, it won't execute until you approve it. You can review, approve, or reject each action individually or in bulk.
{% endhint %}

### Coming soon

* Create inventory items
* Edit categories and attributes
* Run longer inventory-related tasks
* Schedule tasks to run automatically and on a schedule
* More actions as Otto learns new skills

{% hint style="info" %}
Otto is in beta. New capabilities will be added over time. If something doesn't work as expected, let us know at <hello@nifty.ai>.
{% endhint %}

## Usage and credits

Every plan that includes **Ask Otto** comes with a free monthly allowance. Once you exceed it, Otto starts consuming [**Smart Credits**](https://docs.nifty.ai/crosslisting/smart-credits) based on conversation length — shorter chats cost less. You can track your free tier usage and credit consumption directly in the Otto chat.

{% hint style="info" %}
**Smart Credits** are shared across all AI features — **Ask Otto**, [**AI Listing Generator**](https://docs.nifty.ai/crosslisting/ai-listing-generator), and background removal. Your free Otto allowance is separate and resets each billing period. See [**Smart Credits**](https://docs.nifty.ai/crosslisting/smart-credits) for monthly allocations and pricing.
{% endhint %}

When your **Smart Credits** run out, Otto becomes unavailable until your next billing cycle or until you purchase more credits. You can still use all other Nifty features normally.

## Plans that include Ask Otto

| Plan                        | Includes Ask Otto |
| --------------------------- | ----------------- |
| **Poshmark Automation**     | ❌ Not included    |
| **eBay Automation**         | ❌ Not included    |
| **Full Automation**         | ❌ Not included    |
| **Crosslisting Plus / Pro** | ✅ Included        |
| **Bundle Plus / Pro**       | ✅ Included        |

{% hint style="info" %}
There is also a support chat on our [documentation site](https://docs.nifty.ai) that can answer general questions about Nifty features — but it's a support-only tool that cannot access your account, inventory, or sales data, and cannot take actions or interact with Nifty on your behalf.
{% endhint %}