# Ask Otto

**Ask Otto** is Nifty's AI assistant that helps you manage your reselling business. Otto can answer questions, look up information across your account, and take actions on your behalf — like managing labels, favoriting items, adding private notes, and editing item details — all with your approval before anything goes live.

## Where to find it

Go to [**Ask Otto**](https://app.nifty.ai/otto) in the left sidebar (computer) or bottom navigation bar (mobile).

## What Otto can do

Otto is being released in stages. Here's what's available now and what's coming next.

### Available now (beta)

* Search and look up your inventory items and listing details
* Get a snapshot of your inventory health (status counts, issues, failed listings)
* Look up recent sales and auto-delisting status
* Search your order history with financial details
* View sales, profit, and performance analytics (7-day, 30-day, 90-day)
* Generate profit & loss reports for any date range
* Check your account details, subscription, and **Smart Credits** balance
* Review your automation and auto-delisting settings
* Answer questions about Nifty features and how to use the platform
* Add or remove labels on your items
* Create and update labels
* Favorite or unfavorite items
* Add or clear private notes on items
* Edit item titles, descriptions, conditions, condition descriptions, prices, quantities, cost of goods, and SKUs

{% hint style="info" %}
When Otto proposes an action, it won't execute until you approve it. You can review, approve, or reject each action individually or in bulk.
{% endhint %}

### Coming soon

* Create inventory items
* Edit categories and attributes
* Run longer inventory-related tasks
* Schedule tasks to run automatically and on a schedule
* More actions as Otto learns new skills

{% hint style="info" %}
Otto is in beta. New capabilities will be added over time. If something doesn't work as expected, let us know at <hello@nifty.ai>.
{% endhint %}

## Usage and credits

Every plan that includes **Ask Otto** comes with a free monthly allowance. Once you exceed it, Otto starts consuming [**Smart Credits**](/crosslisting/smart-credits.md) based on conversation length — shorter chats cost less. You can track your free tier usage and credit consumption directly in the Otto chat.

{% hint style="info" %}
**Smart Credits** are shared across all AI features — **Ask Otto**, [**AI Listing Generator**](/crosslisting/ai-listing-generator.md), and background removal. Your free Otto allowance is separate and resets each billing period. See [**Smart Credits**](/crosslisting/smart-credits.md) for monthly allocations and pricing.
{% endhint %}

When your **Smart Credits** run out, Otto becomes unavailable until your next billing cycle or until you purchase more credits. You can still use all other Nifty features normally.

## Plans that include Ask Otto

| Plan                        | Includes Ask Otto |
| --------------------------- | ----------------- |
| **Poshmark Automation**     | ❌ Not included    |
| **eBay Automation**         | ❌ Not included    |
| **Full Automation**         | ❌ Not included    |
| **Crosslisting Plus / Pro** | ✅ Included        |
| **Bundle Plus / Pro**       | ✅ Included        |

{% hint style="info" %}
There is also a support chat on our [documentation site](https://docs.nifty.ai) that can answer general questions about Nifty features — but it's a support-only tool that cannot access your account, inventory, or sales data, and cannot take actions or interact with Nifty on your behalf.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nifty.ai/otto/ask-otto.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.