Troubleshooting
Having issues with Auto-Delisting? Start here.
Auto-Delisting isn't working at all
Check these in order:
Correct account connected
Account → View connected account shows the correct account
Disconnect, then reconnect with correct credentials
Tip: If Auto-Delisting has been failing for a while, double-check you're connected to the right account. See Getting Back On Track after reconnecting.
Remember: Auto-Delisting only works forward. Past sales won't be retroactively delisted.
A specific item didn't auto-delist
Check the Sale Detection Tracker. Find the sale and look at the status — it will tell you exactly what happened.
If the tracker says it was successful but the item is still live elsewhere, you might have duplicate rows.
To check for duplicates:
Go to Inventory.
Select All as the status filter.
Search for a keyword in the item title.
Look for two rows — one sold, one still listed.
Select the extra row(s) and click Delist in the Bulk action bar.
If there is a duplicate, it's worth running through Finding and Fixing Duplicates to proactively detect and delist duplicates before they oversell.
Tip: This often happens after relisting outside of Nifty. See How to fix duplicates.
My connection expired — now I have partially delisted items
When your connection expires, we can't auto-delist on that marketplace. We'll email you about every sale we detect but can't fully process.
After you reconnect:
Sales on that marketplace (the one that expired): Nifty looks back up to 48 hours and runs the full pipeline — detecting and delisting anything we missed.
Sales on other marketplaces: Those already auto-delisted where they could, just not on the expired one. You'll need to clean these up manually.
To clean up:
Reconnect on Account.
In the Inventory Manager, filter to Listed and use the Partially delisted filter.
Sort by Sale detected at to see recent sales first.
Select the affected rows.
Click Delist to remove remaining listings.
Repeat for each page.
A sale was cancelled after auto-delisting
Nifty can't detect cancelled sales, and sold status can't be reversed. Here's how to handle it manually:
Go to Analytics and find the sale in Orders.
Select it and click Refresh at the bottom — this updates the status to Cancelled.
In the Inventory Manager, filter to Sold.
Find the item, click the Item menu → Copy item….
Relist on all platforms.
An item sold back-to-back on different marketplaces
For popular items getting attention across multiple platforms, 15 minutes might not be fast enough. For these special cases, you might consider manually delisting immediately after a sale for extra peace of mind.
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