# Troubleshooting

Having issues with **Auto-Delisting**? Start here.

### Auto-Delisting isn't working at all

Check these in order:

| Check                     | How to verify                                                                                                                  | Fix                                                 |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------- |
| Feature enabled           | Settings → [**Sale Detection**](https://app.nifty.ai/settings/sale-detection) → toggles are on                                 | Enable for desired marketplaces                     |
| Marketplaces connected    | Settings → [**Connections**](https://app.nifty.ai/settings/connections) → all show "Signed in"                                 | Reconnect expired sessions                          |
| Items verified            | Filter to [**Unverified**](https://app.nifty.ai/inventory?filter=unverified) → zero remaining                                  | Select items → click **Verify**                     |
| Correct account connected | Settings → [**Connections**](https://app.nifty.ai/settings/connections) → **View connected account** shows the correct account | Disconnect, then reconnect with correct credentials |

{% hint style="success" %}
**Tip:** If **Auto-Delisting** has been failing for a while, double-check you're connected to the right account. See [Getting Back On Track](https://docs.nifty.ai/getting-started/getting-back-on-track) after reconnecting.
{% endhint %}

Remember: **Auto-Delisting** only works forward. Past sales won't be retroactively delisted.

### A specific item didn't auto-delist

1. Check the **Sale Detection Tracker**. Find the sale and look at the status — it will tell you exactly what happened.
2. If the tracker says it was successful but the item is still live elsewhere, you might have duplicate rows.

To check for duplicates:

1. Go to [**Inventory**](https://app.nifty.ai/inventory).
2. Select **All** as the status filter.
3. Search for a keyword in the item title.
4. Look for two rows — one sold, one still listed.
5. Select the extra row(s) and click **Delist** in the **Bulk action bar**.

If there is a duplicate, it's worth running through [Finding and Fixing Duplicates](https://docs.nifty.ai/inventory-management/finding-and-fixing-duplicates#how-to-fix-duplicates) to proactively detect and delist duplicates before they oversell.

{% hint style="success" %}
**Tip:** This often happens after relisting outside of Nifty. See [How to fix duplicates](https://docs.nifty.ai/inventory-management/finding-and-fixing-duplicates#how-to-fix-duplicates).
{% endhint %}

### My connection expired — now I have partially delisted items

When your connection expires, we can't auto-delist on that marketplace. We'll email you about every sale we detect but can't fully process.

After you reconnect:

* **Sales on that marketplace (the one that expired):** Nifty looks back up to 48 hours and runs the full pipeline — detecting and delisting anything we missed.
* **Sales on other marketplaces:** Those already auto-delisted where they could, just not on the expired one. You'll need to clean these up manually.

To clean up:

1. Reconnect on Settings → [**Connections**](https://app.nifty.ai/settings/connections).
2. In the **Inventory Manager**, filter to **Listed** and use the **Partially delisted** filter.
3. Sort by **Sale detected at** to see recent sales first.
4. Select the affected rows.
5. Click **Delist** to remove remaining listings.
6. Repeat for each page.

<figure><img src="https://2533981788-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEm5xU5ktwTTfKBpX6qpY%2Fuploads%2Fgit-blob-9d53548199b009e35d191c76601925d93d1bd48a%2FCleanShot%202025-12-13%20at%2010.20.39%402x.png?alt=media" alt=""><figcaption></figcaption></figure>

### A sale was cancelled after auto-delisting

Nifty can't detect cancelled sales, and sold status can't be reversed. Here's how to handle it manually:

1. Go to [**Analytics**](https://app.nifty.ai/analytics) and find the sale in **Orders**.
2. Select it and click **Refresh** at the bottom — this updates the status to **Cancelled**.
3. In the **Inventory Manager**, filter to **Sold**.
4. Find the item, click the **Item menu** → **Copy item…**.
5. Relist on all platforms.

### An item sold back-to-back on different marketplaces

For popular items getting attention across multiple platforms, 15 minutes might not be fast enough. For these special cases, you might consider manually delisting immediately after a sale for extra peace of mind.