# Getting Back On Track

Things happen — connections expire, accounts get mixed up, or life gets busy. This page helps you get Nifty back in sync with what’s actually happening in your business.

You might be here because:

* You took a short break from Nifty and want to catch up.
* It’s been a long time and your [**Inventory Manager**](https://docs.nifty.ai/inventory-management/inventory-manager) no longer matches reality.
* You accidentally connected the wrong marketplace account.

Use the section that best matches your situation.

### After a short break

If you’ve only been away from Nifty for a short time and your overall inventory hasn’t changed much, you can usually get back on track in 15 minutes:

1. Go to Settings → [**Connections**](https://app.nifty.ai/settings/connections) and reconnect any disconnected marketplaces.
2. Run a [**Full Sync**](https://docs.nifty.ai/inventory-management/sync-and-refresh) to bring your **Inventory Manager** up to date.
3. Use the [**Partially delisted**](https://docs.nifty.ai/inventory-management/search-sort-and-filter#issues-filter) filter and sort by [**Sale detected at**](https://docs.nifty.ai/inventory-management/search-sort-and-filter#sorting) to find items where one listing sold but others are still live.
4. In [**Analytics**](https://docs.nifty.ai/analytics/analytics), click **Import** and choose a date range that covers the time you were away so recent sales are pulled into your reports.
5. Go to the [**Dashboard**](https://docs.nifty.ai/automation/dashboard) and restart your automations. Activities automatically stop when you disconnect marketplaces, so you'll need to turn them back on.

<figure><img src="https://2533981788-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEm5xU5ktwTTfKBpX6qpY%2Fuploads%2Fgit-blob-9d53548199b009e35d191c76601925d93d1bd48a%2FCleanShot%202025-12-13%20at%2010.20.39%402x.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Tip:** After a short break, focus on clearing **Partially delisted** items first. This reduces the risk of double sales while the rest of your data catches up.
{% endhint %}

### After a long break

If it’s been a long time since you used Nifty and your **Inventory Manager** is far from reality, it’s usually faster and safer to start fresh.

This reset only clears Nifty’s copy of your data — it does **not** change anything on your actual marketplaces.

1. Connect your marketplaces on Settings → [**Connections**](https://app.nifty.ai/settings/connections).
2. Go to Settings → [**Danger Zone**](https://app.nifty.ai/settings/danger-zone).
3. Clear the data for all marketplaces so Nifty can rebuild your inventory from scratch.
4. Run a **Full Sync** to import your current inventory from each marketplace.
5. [**Verify**](https://docs.nifty.ai/inventory-management/bulk-actions#bulk-verify) your items so [**Auto-Delisting**](https://docs.nifty.ai/auto-delisting/auto-delisting) can safely track sales going forward.
6. Go to the [**Dashboard**](https://app.nifty.ai/automation) and restart your automations once everything looks correct.

<figure><img src="https://2533981788-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEm5xU5ktwTTfKBpX6qpY%2Fuploads%2Fgit-blob-9f1dcc587a526bfdad7252a57ec0f3c00a05e9f5%2FCleanShot%202025-12-12%20at%2022.20.04%402x.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="info" %}
**When to choose a fresh start:** If you’ve sold or listed a lot while away — or you’ve manually edited listings on marketplaces — a full reset is usually faster than trying to fix every mismatch one by one.
{% endhint %}

### Connected to the wrong account

Sometimes a marketplace signs you into the wrong account in your browser (for example, if you manage more than one Poshmark or eBay account). Here’s how to fix it.

#### If you haven’t synced yet

If you connected the wrong account but haven’t run a sync, you can fix this before any incorrect data is pulled into Nifty.

1. Go to Settings → [**Connections**](https://app.nifty.ai/settings/connections).
2. Click **View connected account** to confirm it's the wrong one.
3. Click **Disconnect**.
4. Sign out of that marketplace in your browser, then reconnect in Nifty with the correct credentials.
5. Follow the steps in [After a short break](#after-a-short-break).

<figure><img src="https://2533981788-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEm5xU5ktwTTfKBpX6qpY%2Fuploads%2Fgit-blob-7f64f5620aff8ddd6e4a17fdf387018491f185ed%2FCleanShot%202025-12-12%20at%2022.01.12%402x.png?alt=media" alt=""><figcaption></figcaption></figure>

#### If you already synced

If you’ve already synced, items from the wrong account are now in your **Inventory Manager**. You’ll need to clear them before reconnecting.

1. Go to Settings → [**Danger Zone**](https://app.nifty.ai/settings/danger-zone).
2. Clear the data for that marketplace column only (leave other marketplaces as they are).
3. Go back to Settings → [**Connections**](https://app.nifty.ai/settings/connections) and reconnect with the correct credentials.
4. Run a **Full Sync** to import items from the correct account.

{% hint style="warning" %}
**Important:** The **Danger Zone** only clears data from Nifty — your actual marketplace listings are not affected.
{% endhint %}