Ask Otto
Ask Otto is Nifty's AI-powered assistant that helps you manage your reselling business. Otto can answer questions, look up information across your account, and — as new capabilities roll out — take actions on your behalf like updating listings, relisting items, and more.
Where to find it
Go to Ask Otto in the main navigation.
What Otto can do
Otto is being released in stages. Here's what's available now and what's coming next.
Available now (beta)
Search and look up your inventory items and listing details
Get a snapshot of your inventory health (status counts, issues, failed listings)
Look up recent sales and auto-delisting status
Search your order history with financial details
View sales, profit, and performance analytics (7-day, 30-day, 90-day)
Generate profit & loss reports for any date range
Check your account details, subscription, and Smart Credits balance
Review your automation and auto-delisting settings
Answer questions about Nifty features and how to use the platform
Coming soon
Update listing details (titles, descriptions, prices, etc.)
Relist and crosslist items
Suggest actions to improve your sales
More actions as Otto learns new skills
Otto is in beta. New capabilities will be added over time. If something doesn't work as expected, let us know at [email protected].
Usage and credits
Every plan that includes Ask Otto comes with a free monthly allowance. Once you exceed it, Otto starts consuming Smart Credits based on conversation length — shorter chats cost less. You can track your free tier usage and credit consumption directly in the Otto chat.
Smart Credits are shared across all AI features — Ask Otto, AI Listing Generator, and background removal. Your free Otto allowance is separate and resets each billing period. See Smart Credits for monthly allocations and pricing.
When your Smart Credits run out, Otto becomes unavailable until your next billing cycle or until you purchase more credits. You can still use all other Nifty features normally.
Plans that include Ask Otto
Poshmark Automation
❌ Not included
eBay Automation
❌ Not included
Full Automation
❌ Not included
Crosslisting Plus / Pro
✅ Included
Bundle Plus / Pro
✅ Included
There is also a support chat on our documentation site that can answer general questions about Nifty features — but it's a support-only tool that cannot access your account, inventory, or sales data, and cannot take actions or interact with Nifty on your behalf.
Last updated